Frequently Asked Question

1. You will receive an email from Support System Alerts with subject Welcome to PIC Support System.

2.Click the link povided in the email to login. 

3. Enter your school email then click the Login button.

4. After clicking on the login button, you will be required to enter your password. You have to enter the password twice then click on the Update button.

5. After updating you will need to configure and save Two Factor Authentication by clicking on the link shown on the screenshot below:

6. After clicking on the link, you have an option to verify codes through email or authenticator. I suggest you use Authenticator but for the guide, we will use the Email.

7. Click on the email link.

8.Check and confirm your email and then click the Next button.

9. After clicking on the next button, open your school email and find the code sent by Support System Alerts with subject Two Factor Authentication. This may take around 2 minutes so please be patient. Copy the code and paste it to the verification code field and then click on the Verify button.

10. After successful verification, you will see a checkmark beside Email 2FA Options as shown on the screenshot below. 

11. To finish the set up. Click on the X button.

12. Then in the Authentication section, select Email in the Default 2FA field.

13. After selection, click on the Save Changes button.

14. Click the same button again and you should be able to see the message stating that Profile updated successfully.

15. End.