Frequently Asked Question

aaaaaHow to Create a Student Supportal Account

To access the Student Supportal, go to https://studentsupportal.com/

A login screen will appear asking you to sign in. If this is your first time accessing the
Student Sup- portal, click the “Request New UserId” button.

After clicking “Request New User Id,” you are required to enter your social security
number, your email address, and your date of birth. This information is used to match up
to your STARS student

If you receive an error message that says, “There is no match on Social Security, Email
Address and Birthdate - Contact your School,” reach out to your admissions department
and have them verify your social security number, your email address, and your birthdate is correct in your student record.

If you entered the correct information, the screen will refresh and you will be able to create a
User ID and a password. Your password must be at least 8 characters long and contain at
least one number. Do not use any special characters or symbols in your password.

You will also need to select a security question and enter an answer. Then click “Create UserId.”

The screen will refresh again, and the Student Supportal will ask you to enter your new password.
After you enter the password, click “Log In.”